Support and FAQ

Each script is a single file you can run by hand, on a schedule, or from a management tool such as an RMM, MDM, Intune or Group Policy. Each has a plain-language item page that lists what it does, requirements, how to run it, testing steps, rollback steps, version and change log. SOPs are step-by-step documents you can follow or adapt for your team.

No. Every script runs silently with no prompts, so it is safe for unattended or scheduled runs. Settings are passed as parameters or baked in with the Builder.

A page where you pick a script, fill in your settings (such as a naming prefix or a threshold) and download a ready-to-deploy copy with your values set as its defaults. It runs entirely in your browser. Nothing you type is sent anywhere.

Pro, Team and District members can download the current version of any item at any time while their plan is active. Every item page shows its version number and change log.

No. We add and revise items from time to time, but we do not promise a release schedule, specific new items, or that every item will be updated when a vendor changes its products. Your plan covers the library as it exists while your plan is active. Always check the item page for the current version and requirements.

Yes. Your licensed technicians may run the scripts on any devices and accounts your organization owns or manages.

Yes. MSPs may run the scripts on the devices and tenants they manage for their clients. You may not give the files themselves to clients or anyone else. See the license for details.

No. Runbookia is a digital product with no services or hands-on support. The support assistant can answer billing, download and "what does this script do" questions from the item documentation. Always test on a non-production device first.

Contact support with your organization name and number of technicians, and we will send a quote for a larger Team or District license.

Yes. Use the purchase order page to request a quote. The School District License covers up to 5 IT staff; larger districts receive a custom quote. We send an invoice with net 30 terms, and your licensed files once the order is confirmed.

You can cancel anytime from your account. Your access continues to the end of the period you paid for, and you are not charged again. Payments are not refunded for partial periods. If you were charged in error or cannot download, contact us within 14 days and we will make it right.

Each paid download is marked with your name, a license ID and a hidden identifier linked to your license. It protects your license and the work behind it, and does not change how the scripts run. Please do not remove the notice.

Each copy may be used for 365 days from the day you download it, or until your plan ends, whichever comes first. The date is shown as "Valid until" in the script. After that date the script makes no changes and stops with exit code 9. While your plan is active you can download a fresh copy at any time, which starts a new 365 days. When your plan ends, stop using your copies and delete them within 30 days.

PowerShell scripts in paid library downloads are signed by Runbookia, so you can confirm they came from us and have not been changed. Editing a signed file removes the signature. If your systems only run signed scripts, keep the signed file and pass your settings as parameters, as shown on the Builder run card.