NET-005 · SOP

Internet Outage First Response

A calm, ordered checklist for the first minutes of an internet outage, written so on-site staff can follow it.

What it does

A calm, ordered checklist for the first minutes of an internet outage, written so on-site staff can follow it. Written in plain language so any technician, or a trained staff member, can follow it.

Requirements

Access to the systems the procedure mentions and permission to make changes. No special tools.

How to run it

Not a script. Follow the steps in order, or adapt them for your team.

Testing steps

1. Read it through once and adjust names, schedules and contacts for your organization.
2. Walk through it with one colleague on a single site or device before adopting it.

Rollback steps

Each change step in the procedure lists how to undo it.

What is inside

• Purpose
• Step 1: Find out how big it is
• Step 2: Check the provider
• Step 3: Check the equipment
• Step 4: Report it
• Step 5: Tell people
• After it is fixed

The full step-by-step procedure is included with every paid plan: Runbookia Pro, Team and School district.

Version and change log